![]() 15 minutes later the tire was changed, the customer was relieved and Chick-fil-A had yet another example of why it’s service is legendary. After telling Chick-fil-A employees what happened Daryl Howard, a Manager, quickly sprang into action and began working on the veteran’s car. In 2019 a 96 year old WWII veteran entered a Chick-fil-A store in Maryland. The long-time customer was visibly shaken because he was driving to the restaurant and barely made it there because one of his tires was flat. So what is Chick-fil-A doing that others are not? For one it empowers its employees to go above and beyond to serve their customers. For additional information including architecture, click here.What does it take to generate more than $15 billion in sales? A combination of great food and excellent customer service, just ask Chick-fil-A. One of the keys to Chick-fil-A’s success is its customer service which landed it at the top spot on the American Customer Satisfaction Index for restaurants in 2022 for the eight year in a row. ![]() ServicesĪWS Services used include AWS IoT Core for LoRaWAN, AWS Lambda, AWS Amplify, Amazon RDS, Amazon SQS, Amazon SNS, Amazon CloudWatch, Amazon Route 53, Amazon ECS, and more. Savings due to labor productivity near $60,000 and savings of potential losses of product are measured in tens of thousands of dollars, including a few incidents that directly saved almost $20,000. The Chick-fil-A Hollywood team (in addition to many other CFA teams) immediately saw results. If they had an idea that didn't yet exist, ConnectedFresh added it to the backlog for future development. Slack notifications for their entire team), ConnectedFresh built it. If there was an integration that could help them even more (i.e. The CFA team became great partners in continuously building the product to be better than it was the day before. ConnectedFresh then became the standard temperature monitoring tool for all of their equipment and locations.īuilt on AWS, the ConnectedFresh team used advanced services to deliver agile solutions to hospitality customers, including this temperature monitoring use case. Years later, sensors are still reporting with >90% battery life. After some testing, the CFA team was very impressed by the difference of functionality, ease of setup and use, compatibility, and battery life. To compare to their existing solution, a Pilot was started with their other system still in place. Escalation paths were set up to deliver proper notifications via Slack, SMS, email, and voice calls. SolutionĬonnectedFresh implemented a temperature monitoring solution, delivering immediate alerts if something was out of range so the team could fix it before it became a problem. This system that was supposed to save the company time quickly became a headache, one more thing to manage and monitor, and ultimately it did not meet their notification needs. The team had a temperature monitoring system in place, but there were many issues including unscheduled downtime and frequent required battery changes. ![]() More than ever, drive-through demand was surging and guest experiences took additional time due to local required precautions, all while labor was becoming increasingly scarce. The Chick-fil-A Hollywood team manages many successful CFA locations, but the Covid-19 crisis created systemic stressors that challenged previous norms. We didn't know what we didn't know just how much of a benefit they would be to our time and energy until we had them in place." - Caleb G, Chick-fil-A Hollywood Challenge While we are moving out of crisis, ConnectedFresh’s solutions will remain a critical component of our restaurants. ConnectedFresh helped us win back that time, automating food safety processes to allow us to focus first and foremost on our guests and then our team. We were stretched thin in juggling the complexities of running a restaurant in the middle of a crisis. "The pandemic created stressors at every stage of the process, from labor to supply chain.
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